PRIVACY POLICY

Last Updated: March 07, 2025

This Privacy Policy outlines how HomeTown Service Florida Inc. DBA J&W Heating and Air + Plumbing., doing business as J & W Heating and Air ("we," "us," or "our"), collects, uses, stores, and shares your personal information when you use our services ("Services").

This includes when you:

• Visit our website: https://getmeac.com/

• Interact with us through sales, marketing, or events

• Engage with any related services or communications

If you do not agree with this Privacy Policy, please refrain from using our Services. For any questions or concerns, you may contact us at [email protected].

1. INFORMATION WE COLLECT

Personal Information You Provide

We collect personal information that you voluntarily provide when interacting with our Services, including:

• Full name

• Phone number

• Email address

• Mailing address

You are responsible for ensuring that the information you provide is accurate and up to date.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

Sensitive Information

We do not collect or process sensitive personal information.

Automatically Collected Information

When you access our Services, we may automatically collect certain technical data, including:

• IP address

• Browser type and device information

• Operating system

• Language preferences

• Usage data (pages visited, time spent, actions taken)

• General location data

This information is used for system security, performance monitoring, and analytics.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain website functionality

• Improve user experience

• Analyze website traffic

You may control cookie preferences through your browser settings.

2. HOW WE USE YOUR INFORMATION

We process your personal information for the following purposes:

• To provide and deliver our Services

• To communicate with you (including service updates and support)

• To improve and optimize our Services

• To ensure security and prevent fraud

• To comply with legal obligations

We only process your information when we have a valid legal basis to do so.

3. SHARING OF PERSONAL INFORMATION

We may share your personal information in limited circumstances, including:

• Business Transfers: In the event of a merger, sale, or acquisition

• Service Providers: With trusted third parties who assist in operating our Services

• Google Services: When using tools such as Google Maps APIs

We do not sell your personal information to third parties.

4. COOKIES AND ANALYTICS

We use cookies and third-party tools such as Google Analytics to analyze user behavior and improve our Services.

You may opt out of Google Analytics tracking by visiting:
https://tools.google.com/dlpage/gaoptout

5. DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

When data is no longer required, it will be securely deleted or anonymized.

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information.

However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.

7. CHILDREN’S PRIVACY

We do not knowingly collect or solicit data from individuals under the age of 18.

If we become aware that such data has been collected, we will promptly delete it. Please contact us if you believe a minor has provided personal information.

8. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

• Access your personal data

• Correct inaccuracies

• Request deletion of your data

• Withdraw consent

• Obtain a copy of your data

To exercise your rights, please contact us using the details provided below.

9. DO-NOT-TRACK (DNT) SIGNALS

At this time, we do not respond to Do-Not-Track browser signals due to the absence of a standardized protocol.

10. U.S. PRIVACY RIGHTS

Residents of certain U.S. states may have additional rights, including:

• Right to know how personal data is processed

• Right to access and delete personal data

• Right to opt out of data processing for advertising

We have not sold or shared personal data for commercial purposes in the past 12 months.

11. MOBILE COMMUNICATIONS POLICY

J & W Heating and Air does not share mobile information with third parties for marketing purposes.

SMS Communications

• Consent is obtained verbally or during registration

• Messages may include:

  • Appointment reminders

  • Billing notifications

  • Service updates

  • Surveys

User Rights

• Message and data rates may apply

• Message frequency may vary

• Text HELP for assistance

• Text STOP to unsubscribe at any time

For support, contact: 904-605-0519

12. POLICY UPDATES

We may update this Privacy Policy periodically to remain compliant with legal requirements. Updates will be reflected with a revised date.

13. CONTACT INFORMATION

If you have any questions regarding this Privacy Policy, please contact us:

HomeTown Service Florida Inc. DBA J&W Heating and Air + Plumbing.
5011 Sunbeam Rd
Jacksonville, FL 32257
United States

Email: [email protected]

14. DATA REQUESTS

You may request to review, update, or delete your personal information by submitting a data access request through our website or contacting us directly.